FAQs How does it all work? What hardware do I need to run 2way Web Pages? What charges do I incur with 2way Web Pages? Can 2way Web Pages create my Web site shop for me? What is the relationship between my business and 2way Web Pages? What types of products can be sold on my Web site? What are the benefits of using 2way Web Pages? How is technical support provided? How do I make Online Shoppers feel good about buying online? Okay!  How do I join?

1. How does it all work?
   • You email us the pictures you want and we send you some code to place as a NEW PAGE on your webpage. YOUR CUSTOMER looks at YOUR website, but sees the pictures from OUR website. As YOUR CUSTOMER cycles through the pictures, a signal is sent from OUR server to YOUR computer to cycle to the same page. As YOU cycle through the pictures, a signal is sent from OUR server to YOUR CUSTOMER's computer to cycle to the same page.

   • You install and run your webcam - we send you the code. It sends the images to OUR server. As your image changes, the signal is sent to your customer to change the image on his computer.

   Since all of YOUR CUSTOMERS view YOUR PICTURES from OUR SERVER, we assume the load on the internet - and we have a VERY, VERY FAST connection to the internet.

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2. What hardware do I need to run 2way Web Pages?

   WebCam: Logitech QuickCam or equivalent

   • Video capture: Up to 640 x 480 pixels
   • Still image capture: Up to 1280 x 960 pixels, 1.3MP
   • Frame rate: Up to 30 frames per second

   MINIMUM Computer Configuration:

   • Pentium III 500, Celeron, AMD Athlon processor
   • Operating System: Microsoft® Windows® XP Home Edition with SP2
   • Memory: 256MB
   • CD-ROM drive
   • 56K internet connection (the faster the connection, the faster the webcam image gets broadcasted).

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3. What charges do I incur with 2way Web Pages?

   $ 49.95+GST for 3 pictures and WebCam broadcasting for the first 30 days - including all set-up charges.

   Picture set-up - $ 19.95 per picture.

   A monthly fee for picture broadcasting - $ 7.95 per picture of maximum size of 50 KB; $ 39.95 per picture for larger sizes

   A monthly fee for webCam broadcasting - $ 9.95 per month for broadcast of 20 images per minute; $ 39.95 for overage image transfer.

   A monthly fee for text chat - $ 9.95 per month.

   For example: A typical store, with its own website and 800 phone service, broadcasting the original 3 digital pictures, would incur a monthly fee of $ 33.80+GST, consisting of $ 23.85 for 3 pictures plus $ 9.95 for WebCam broadcasting. We also offer full video-conferencing.

   Prices in $CDN for Canadian customers, GST extra (no PST).
   Prices in $US for all other customers.
   Prices are FIXED for one full year from sign-up.
   Prices subject to change without notice.
    
   On-the-fly uploading service charges EXTRA - please call - Click Here
   

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4. Can 2way Web Pages create my Web site shop for me?

   If you do not already have a Web site and do not know how to create one, we can build one for you - for a fee - Check our "Other things we do".

   However, this is usually a process that you will want to do for yourself. Most authoring tools, such as Microsoft FrontPage, Netscape Composer and DreamWeaver will allow you to design Web pages with the ease of a word processor, all without HTML programming.

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5. What is the relationship between my business and 2way Web Pages?

   We provide you with customized snippets of HTML code to insert into your existing Web pages, which links your Web site into the picture-generating and webCam-generating software on our server.

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6. What types of products can be sold on my Web site?

   You can use 2way Web Pages to sell a wide variety of merchandise. Please keep in mind the following guidelines and restrictions:

   • Your products must be legal for sale in all states, provinces, and countries where you accept Online Shoppers.
   
   
   
   • The following products and services cannot be sold via 2way Web Pages:
   • Firearms
   • Alcoholic beverages
   • Explosives
   • Live animals
   • Prescription drugs or other controlled substances
   • Fireworks or pyrotechnic devices or supplies
   • Hazardous materials, combustibles, corrosives
   • Money-making information
   • Matrix sites or sites using a matrix scheme approach
   • Gambling transactions
   • Products or links to products that are pornographic in nature or content

   We reserve the right to refuse or discontinue service to anyone at our sole discretion. Please review our "TERMS OF SERVICE".

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7. What are the benefits of using 2way Web Pages?

   Here are a few of the benefits to consider:

   1. Even though you are one of many clients of 2way Web Pages, you are not branded by any other client. Your Web site is 100% controlled by you.
   
   
   
   2. You alreay have a merchant number and experience in dealing with your own customers. We are not a middle-man and do not confuse your client's relationship with you.
   
   
   
   3. You can use 2way Web Pages in conjunction with any web hosting service because there are no special set-ups required. This can save you money by allowing you to choose a standard, no-frills hosting company for your Web site - or use us!.
   
   
   
   4. You do not have to catalog each and every item that you wish to sell on the internet. The prime component of the sale is you - the salesman of your store - using our software to help your customer view your product.
   
   
   
   5. You can literally start taking orders today!

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8. How is technical support provided?

   Most client questions are answered on this page. If you have a question or a technical problem, please check this online help page first.

   Still need help? Please feel free to send us an e-mail message. Remember to include all applicable information, such as Client IDs, order numbers, error messages, etc.

   Please note that 2way Web Pages does not offer free support for Web page authoring. We do provide clients with customized HTML code segments to insert into their existing Web sites. However, if you do not know how to insert HTML code segments, you will need to obtain assistance from someone with HTML web authoring skills, which we will be pleased to provide, for a fee. (Click here to Contact us.)

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9. How do I make Online Shoppers feel good about buying online?

   Even though we are providing a mechanism for your customer to see you and your store, basic rules of internet shopping still apply:
   1. Use appropriate fraud protection measures.
   
   Are you shipping expensive items?  If so, be sure to use a package service that provides proof of delivery.  There will always be some customers out there who falsely claim that a package was not received  (and occasionally there will be packages that truly are lost or stolen).  Since you bear the responsibility for those losses, you should take care not to put large amounts of money at risk.
    
   Additionally, you should be aware that only U.S. credit cards provide address verification.  If you accept orders from non U.S. customers, there is an increased risk of fraud because the customer's address cannot be verified.
    
   
   2. Present a professional appearance.
   
   You've got a tough job:  you need to convince people to buy something just by looking at your website.  If your site looks amateurish, it will be a turn-off to consumers.  They probably won't buy from someone whose Web site has spelling and grammar errors, or is loaded with screaming headlines and gaudy, mismatched color schemes.
    
   Most of the people who visit your site will find the idea of ordering online unusual.  We've been doing it for years and we still find it a bit unusual.  So your site needs to inspire visitors with confidence.  It should say that yours is the kind of company that does things right, and that if someone orders from you, it will be a good experience.
    
   Of course there is no direct connection between the quality of your site and the quality of your company.  A company could have a brilliant graphic designer and lousy products.  But usually there is a connection, and that is what visitors to your site will assume.  If you are unable to put up a good Web site, then it seems natural to assume that your company cannot deliver good products or services.
    
   So check that spelling and grammar.  Seek out graphics that give you that "professional look".  And be sure to compare your Web site to others in your industry.  Those extra efforts will go a long way.
    
   
   3. Emphasize service.
   
   Most of the people who visit your store will still find the idea of buying online a little strange.  You have to reassure them.  The most powerful confidence builder is a top-quality site:  high production values go to work directly on the visitor's subconscious.  But it's also important to reassure visitors explicitly.
    
   For example, if you are determined to provide great customer service, tell your visitors so, right on your site.  You can let them know about your refund policy, and tell them that customer satisfaction is a primary concern.
    
   If you try ordering online yourself, you'll find one of the biggest concerns that you have is:  who are these guys?  Did they actually get my order?  Are they going to send me the products?  When?
    
   So make sure that you ship orders quickly.  Web users want fast results.  They don't want to hear that they should expect to wait 4-6 weeks for delivery; this is not 1974!  Make sure they get their order in just a few days.
    
   
   4. Be Real.  Be Reachable.
   
   Customers want to know how to get in touch with you if they have questions.  Be sure to supply your E-mail address, your street address, and a contact phone number.
    
   When a customer does send you E-mail, respond promptly!  Customers deserve to be treated like gold.  If you can, make it a policy to respond to E-mail within one business day.  Customers will be delighted to see that you care about them.
    
   Anything you can do to show that you are "for real" will help increase orders.  If possible, include an image of your catalog or building, customer testimonials, or even a brief company history.
    
   
   5. Describe your products for what they are.
   
   Be sure that customers are familiar with your products before they order.  You can achieve this goal by thoroughly describing your merchandise, showing photos, and disclosing any important limitations.
    
   What this means is:  don't surprise the customers!  If you're selling a book, how many pages is it?  If it's a video, what's the running time?  If it's a consumable item (such as food, cosmetics, etc.), what quantity is being sold?
    
   If you manage customers' expectations before the sale, you'll avoid disappointing them later.

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10. Okay! How do I join?

    Glad you asked! Just go to our JOIN Now screen.

CONTACT US

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